Tech Support & Parts for Z & DS — You Provide the Smart Hands, We Do Everything Else
Supportmyz provides remote Tech Support & Parts (TS&P) coverage exclusively for IBM Z mainframe processors and DS enterprise disk systems. Our model is simple — your on-site staff provides the Smart Hands to physically seat, swap, or connect hardware components, and our team of mainframe specialists handles everything else: remote diagnostics, fault isolation, repair guidance, and parts sourcing. You get expert-level mainframe hardware support without the cost of a full on-site maintenance contract.
TS&P Methodology
When a hardware issue occurs, our remote specialists engage immediately. Using system logs, error codes, and guided observation from your Smart Hands, we isolate the fault to the failing component.
Once the fault is identified, we locate the correct replacement part from our mainframe parts inventory and arrange rapid shipment directly to your data center.
Our specialists provide your Smart Hands with clear, step-by-step remote guidance through the physical repair — component removal, replacement, cabling, and verification — until the system is confirmed healthy.
We stay engaged through post-repair validation to confirm the system is fully operational and the issue is resolved before we close the ticket — no guesswork, no callbacks.